Tracey Roberson Pool
Hotel Executive
“My hotel is in Boston by the airport so we are one of the only hotels open. We have the contract for American Airlines, so we are at about 11% occupancy. The pilots and flight attendants are in pretty good spirits. Some had to stay with us for 2 weeks when they got back from another country and had to shelter in place for 14 days when they got to the states.
I had to lay-off 98.5% of my staff in March. It was hard. The Director of Operations was crying when we closed our restaurant and had to say goodbye to everyone (actually, we didn’t say “goodbye” we said “can’t wait to see you again”). Everyone was very understanding. They could see it coming: people were getting sick, people were starting to get sick, we could see that people were not flying as much.
It’s so strange to be in the hotel with just a few of us employees. Things are very different. We go through great efforts to maintain social distance. There is a large table between a guest and the front desk. Keys and credit cards are passed via a tray and a gloved attendant. We don’t clean rooms everyday as we used to but only upon a person’s checkout. Even then, we wait a day after a person has checked out before allowing a masked, gloved attendant in to clean. In the future, between guests, electrostatic machines will clean rooms before the attendants do their cleaning
It’s a whole new day. We are having many calls to consider how to keep our guests safe. For instance, we’ve asked how many people should be allowed in an elevator at one time; while also confirming that places that we didn’t focus on cleaning before, such as elevator buttons will need to be constantly sanitized. Our 90-seat restaurant is going to a 24-seat in order to allow for social distancing.
People must be prepared that when they start going to hotels again; it will be a different experience. For instance, there won’t be lobbies full of people socializing. No more open buffets. People will have their temperatures checked before walking into the property.
I understand how important it is to keep everyone safe. My father has the virus. He and my mother have been married 61 years. I’ve only seen my dad sick maybe twice his entire life. He has survived a stroke and dementia. Covid cannot be the way he’s supposed to go. It cannot be."