Subject: Taking care of urgent security matters

Teaser: Your property will be safe throughout the lockdown

Essential Services Update - Urgent Security Matters

Hi *|LIST:NAME|*,


The team here at Exceed is committed to help and support you with any urgent security needs over the next few weeks.

Property security is recognised as an essential service under the Public Safety and National Security sector. As such, we can continue to provide you with security services during the lockdown period.


What is considered an urgent security matter?
Any instance where you or your property is at risk qualifies as an essential service.

 

  • Locked out of your home.
  • Locked out of your car.
  • Missing other essential keys.
  • Broken or faulty windows, doors, locks & latches that pose a security risk.
  • Any other window & door repair required to secure your property.

 

What about health and safety measures?
We are adhering to guidelines set out by The New Zealand Government and World Health Organisation. As a result, we are…

 

  • Not shaking hands. We apologise in advance.
  • Maintaining 2 meters of distance at all times.
  • Sterilising and wiping down work-sites after the job’s complete.
  • Ensuring you and your bubble are healthy so we do not transfer between homes.
  • Sourcing parts from suppliers who are actively mitigating transfer risks.

 
Remote customer service:
Our lovely customer care centre can take your calls from home:

 

Monday to Thursday - (8am-5pm)

Friday - (10am-3pm)

If you have any concerns or questions about your interactions with Exceed during this time please don’t hesitate to reach out. We’re all in this together!

 

Contact our customer care team for anything you need on: 0800 25 25 00

From all the team at Exceed
Stay well, be kind, and look after each other.

 

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