This week we are focusing our efforts on the final steps before install day: inspecting products in the warehouse, going on a site visit to meet with the contractor and check on progress at the house, and lining everything up for a smooth installation. Last week you met our procurement team Stephanie and Kelley. These two keep our project order process running smoothly by placing purchase orders, acknowledging receipt of those orders, tracking them, addressing back orders or delays, arranging for receipt of the goods in our warehouse, inspecting products upon delivery, filing freight or damage claims when necessary, and an avalanche of other order-related details. We have witnessed (in awe we might add) how they can turn a dire situation around - such as a product not shipping in time for an installation deadline. Examples of these Herculean efforts include:
- Driving 2+ hours to pick up a desk to meet an install deadline.
- Thinking of out of the box ways to make deliveries when they’ve exhausted all other options - like using a 3rd party service to drive chairs to Florida.
- Or bringing cookies to a warehouse to help expedite a delivery :)
If you know us, you know how important culture is to how we operate - and a part of our culture is the phrase “relationships-first” and that doesn't stop with going above and beyond of our clients. Just like those examples above, our vendors are a huge part of those relationships.