Customer Service
 

 
2 Day Follow Up 
After they have their product!
[First Name], I'm just checking in to make sure you're all set with your Microdermabrasion? If you have any questions or anything isn't working perfectly, please feel free to reach out so we can fix it! 💜

 
2 Week Follow Up
Morning, [First Name]! I 'm just checking in to make sure you are still using & loving your products. Now that it has been a month, how smooth has your skin been feeling? If you have any questions or anything isn't working perfectly, get in touch with me so we can fix it! Your 100% satisfaction is always my priority. 😀


2 Month Follow Up
Hey [First Name], I'm just checking in with you to see how you are doin on your cleanser and moisturizers? My systems let me know you might be running low. Nothing more frustrating than running low... or gone! 😬 Is there anything I can drop in the mail for you? ✨
 

 
BIRTHDAY
BIRTHDAY! Happy Birthday [First Name]! Enjoy a $20 gift card on any Mary Kay order this month! 💕 Also, here are some special Birthday Bundles you can use your gift card on. Enjoy your special day [First Name]. 🤩
 
 
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BIRTHDAY Follow Up 
End of the month
Morning! Today is the last day to use your birthday gift card! Any ideas on how you want to treat yourself? ✨
 

 
PCP
Every Quarter (every 3 months)
Hi [First Name]. I just received my Mary Kay spring catalogue in the mail,  I sent one to you too! There is fun new lipstick sample on pg. 11 and I am giving 50% off any one new spring product! 
Did you happen to receive yours?
 

 

xoxo

Rachel Sweeney