“Emotion isn't noise. Emotion is data.” -Sigal Barade
There was plenty of “data” gathered but unfortunately dismissed. Leading the team member to move into survival mode by actively disengaging.
When the pain got bad enough the team member risked the things that had held them back from quitting [livability. fear].
Authentic engagement does not mean everyone is happy all the time or finds great pleasure in every task.
Authentic engagement is rooted in a team member knowing how their day-to-day tasks impact the mission AND if they don't know they can safely ask.
How their day to day tasks bring the mission to life.
How if their job didn't exist or the tasks not completed would impact the team, the customer, the mission and ultimately the brand.
Where do we start?