It's no secret that I have a f*cked up mouth.
In fact, you may even be on my email list because of my f*cked up mouth.
And if that's the case, you're not alone—the amount of people that DMed and emailed me saying “this was the reason I finally subscribed, I wanted the gossip!” was wild.
Even though that was months ago, I'm unfortunately still dealing with all of that dental work crap. I feel like I go to the dentist weekly at this point.
Naturally, I've gotten pretty close with the both of him, and he now feels more ‘annoying big brother to bicker with’ than ‘scary person scraping lasers and sharp tools on my teeth.'
So, when I showed Dr. Platt
this TikTok and suggested he start marketing on there, it wasn't weird.
…but he did shut me down immediately.
I persisted, of course, and said “okay, fine, we don't have to make the video, but seriously, why don't you get on TikTok? You definitely have the personality for it, and I know the girls in your office would be down, too.”
“I know I have the personality for it, but I don't need TikTok,” he said. “I don't want to do all that.”
I took in a big breath, preparing to hop on my soap box about all the possibilities that come with virality and short-form video content, but Dr. Platt was too quick.
Sensing I was about to interrupt him—which I was, no surprise—he held up his hand and said “…and I don't want to attract that kind of clientele.”
…to which I, obviously, responded with “but I'm paying for your nice ass Escalade outside. You're welcome.”
He rolled his eyes and said “yeah, and you have dental anxiety, and you think the dentist sucks and hurts you, so you didn't go for 6 years. I definitely don't want people like you."
(Okay, so I'm the red flag client. Got it.)
(Well, actually, red flag patient…but whatever.)
“The people spending their time on TikTok aren't the people that pay my bills—most people in their 20s don't have ridiculous dental bills like you,” he continued (fair point).
“The people I want to attract are older, needing crowns and implants and aligners. People like your dad."
(My dad, too, spends a lot of time between the dentist and periodontist, also thanks to dental anxiety.)
“But my dad has TikTok!” I argued. “He watches it even more than I do! And so does my mom!”
Done with my shit, he gave an exasperated sigh, and said "just shut the hell up and let me put on your stupid crown so I can get you out of here.”
(#besties)
While I sat there, trying to think of anything but the suction straw stabbing me in the tongue, I thought to myself how often marketers try to shove advice down people's throats without even stopping to consider whether or not it's actually helpful to them.
“Just get on TikTok!” isn't advice that my dentist needs to hear—and he's certain about that, because he knows his target audience well enough to know that they're not spending time watching 15-second videos.
Knowing your audience truly is the key to success as a business owner, above all else.