N010 🗓️
 
“How can I manage client expectations effectively?"
 
Hey First name, here's one question we get asked frequently and we've got a detailed answer to it!
 
When it comes to projects & clients, we always like to say -
*Overcommunication is a good thing*.
 
During the intro / negotiation stage:
Communicate what’s included into your service clearly
Communicate what’s NOT included even more clearly
Communicate what extra services they may opt into and how much those services cost
Make sure you have written communication on the above so you can reference if needed should any tricky situations arise
Be proactive in bringing up any frequently asked questions typical to the project you’re discussing with your client.
Communicate your payment terms clearly
Communicate what things may influence shifts in timeline (communication delays, specific prop shipping times, extra revisions etc)
 
During pre-production:
 
*Assume nothing!*
 
Communicate your ideas / concepts to your client and get formal green light before you proceed to the next steps
 
If you’re sourcing props / backgrounds for a project, it’s a good idea to offer your client an opportunity to take a look and provide confirmation
 
During the production:
Keep your client in the loop and send regular updates throughout the project
Inform of any delays / changes to the original plan you both signed off on
Offer and discuss solutions to any unexpected problems that may arise during the production process
 
 
You will find answers to 52 more questions similar to the one we just unpacked inside our Q&A
 
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Just cover our coffee and dive in
 
✹✹✹
 
We're 3 days away from Q2. Things are getting real. Work through the checklist below to make sure you and your creative business are fully prepared to the new season (also you don't want to miss the P.S. line).
 
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Your biz taxes are filed or organized to be filed with extension
 
Your Creative Biz Hub is up-to-date with new & wrapped up projects, leads and current client updates
 
Go through your project invoices records, see if something is past due, send reminders for unpaid invoices
 
Take time to tidy up your digital spaces - get your inbox to zero, transfer files from finished projects to hard drives, clean up your desktop from random print screens etc
 
Update your finances & tax records with important payment reminders and quarterly estimates payments to be made
 
Fill out your equipment list with any purchases made throughout Q1
 
Take note of your performance as creative business owner in Q1 and make space for shifts, growth and taking action in Q2
 
Q2 is typically when the new fiscal year planning is happening for brands & business (= new marketing budgets) and you will start seeing a rise in new inquiries and new projects. Make sure you're prepared to take on new work and wow your clients!
 
BE THE CREATIVE FORCE,
WITH POWERFUL SYSTEMS IN PLACE.
 
P.S.:
In the spirit of taking action and setting powerful systems in place, use the code “KCHQ2” for 20% OFF your Knotably Creative House order.
Promo expires March 31, midnight PST.
 
This nonsense will not repeat itself in the near future, so act fast.
 
 
 
 
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Catch you on the flippity next week,
Team Knotably
 
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