Extra Credit: Testimonials
Have a bit of extra time this week? Keep reading! After completing your audit, highlight 3-4 favorite projects from the past couple of years and then reach out to those clients to gather testimonials.
Hint: We will use these down the line when we review your pricing, website, and portfolio.
I ask for testimonials as part of my post-project survey, which goes out to clients via Dubsado after the completion of a project. However, I’m not always perfect at remembering to send that form, so I sometimes have to follow up down the line and request testimonials after the fact. One unintended benefit of this is that following up after a month or so to get their feedback/a testimonial will sometimes lead to them saying “Actually, I have been meaning to reach out about working on _________” and it will lead to new work!
For this scenario, where you are reaching out to gather testimonials and some time may have passed, you could consider sending something along the lines of:
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Hello Client Name!
I am currently reviewing my client process and really value your perspective. I would love to hear your thoughts and feedback regarding your experience working with me/our team.
There are a few questions outlined below. I know you have a lot on your plate right now, but if you have time in the coming weeks to respond, I would greatly appreciate it.
Are you satisfied with the final product?
Did we understand your needs and mission?
Was the project timeline suitable for you?
Were you satisfied with our frequency of communication? Are there any changes you would make to the way we communicated during the process?
Lastly, if you are up for it, we would be thrilled if you could provide a short 1-2 sentence testimonial about your experience working with us.
I genuinely appreciate your support and look forward to hearing from you soon.
Your Name
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Thank you for turning in for week one! Questions? Respond to this email and I will get back to you as quickly as I can!
Have a great day,
Olivia