All retreat participants must make themselves aware of the terms & conditions & accept the risks associated with the retreat activities, each guest must be responsible for taking out the appropriate personal accident, holiday, cancellation & Covid cover insurance policy for the full duration of their chosen retreat.
If you do not already have a comprehensive travel policy with Covid cover in place prior to making your retreat reservation, we strongly advise that you do take out a policy as soon as you book your retreat.
The responsible Retreat Team, namely Katharina and Patrik Kuehnen, also referred to and mentioned as we, us, our, accepts bookings subject to the following conditions as laid out below.
INTERPRETATION & DEFINITION:
In the agreement unless otherwise specified the following expressions refer to the following meanings.
Booking – The booking made by the client with the Retreat team & as set out on the booking form.
Booking Form – The booking form produced by the Retreat Team is to be completed by the client when & upon making a booking.
Contract – The contract between the client & the Retreat Team under which the services are provided by the Retreat Team to the client.
Client – The person who makes the booking with the Retreat Team. All individuals to whom the services are provided must be of a minimum age of 18 years. Under special agreement we may consider offering a retreat place to a person between the ages of 16 & 18, however, this would only be the case with a written acceptance by the Retreat Team & with special terms & conditions attached, the guest must agree to comply with any & all special conditions & this will include being accompanied by an appropriate adult who assumes full responsibility for the minor. This may apply to all retreats we offer.
Payment – The total fee will be due for payment upon booking and in advance of the retreat commencement date.
Fee – The amount payable to the Retreat Team under the contract.
Force Majeure / Special Circumstances – Any act, event, omission, or accident beyond the Retreat Team's reasonable control including but in no way limited to Act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, pandemic, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, adverse weather, default of suppliers or subcontractors, strikes, lock-out’s, or other industrial disputes, failure of a utility service or transport network.
Major Change – A change in the date or over 80% of the content of the service. The exception is being under “special circumstances”.
Recordings – Photographs, videos, or any other audio-visual recordings taken of the clients during the provision of the services.
Wording importing the singular meaning shall include the plural meaning & vice versa.
All wording within the booking conditions is generalized & any reference to any gender includes the other genders.
The headings in these conditions are for convenience only & shall not affect their interpretation.
ACCEPTANCE:
A contract for the services is made between the Retreat Team & the client upon the issue of a formal written confirmation (e-mail) of booking by the Retreat Team.
The contract is subject to these booking conditions which the client has been deemed to have read & fully understood.
SERVICES:
The activities & services provided by the Retreat Team to the client under the terms of the contract & service shall be construed accordingly.
BOOKING:
To place a booking, we require a completed booking form together with the full payment for the respective retreat. If a booking is made by telephone, e-mail, or facsimile, the client shall be deemed to have read & fully understood these conditions. A formal email confirmation has been sent to the client detailing their formal booking confirmation, the payment receipt, the retreat chosen, & information on how to proceed.
After a reservation has been made by the client, the client will be contacted by our head of guest relations and bookings to finalize the hotel booking separately from our retreat booking.
The Retreat Team reserves the right to decline any booking at their discretion.
FEE & PAYMENT TERMS:
The fee payable at the time of booking shall include the planning, organizing & delivery of the proposed services.
Upon the full successful payment of the retreat fee by the client a contract is formed for the agreed program to be delivered.
In the event that the balance is not paid, we will have the discretion to treat the booking as canceled by the client & to re-sell the course place.
RESPONSIBILITIES OF THE CLIENT:
The fee does not include travel to & from the retreat location at which the proposed services shall be provided & this shall be the sole responsibility of the client.
The client is responsible for their own personal medical needs/requirements, clothing & footwear for the duration of the services.
It is the client's responsibility to inform the Retreat Team in writing of any past, present, or potential health issues that may make them unsuitable to participate in the services agreed upon, failure to disclose any such information may result in the Retreat Team terminating the contract & withdrawing the client from the services without refund, notwithstanding conditions of cancelation by the Retreat Team. If a letter of suitability is required from a guest's medical professional then this must be sent to & received by the Retreat Team a minimum of 7 days prior to a retreats start date.
It is the client's sole responsibility to ensure that they have purchased comprehensive & appropriate travel & medical insurance for the full duration of their retreat, this should include but not be limited to personal accident, holiday & cancellation insurance for the full duration of the retreat.
MEDICAL & HEALTH:
All clients using the Retreat Team's services should be aware that when participating in any exercise or exercise program, there is the possibility of physical injury. In making a reservation/booking with the Retreat Team, you agree to assume such risk & agree to release & discharge TURC from any & all claims for liability, injury, loss & or damage arising from your participation in our services.
If the Retreat Team or any member of the team believe that your health or safety is at risk or if you have failed to disclose to TURC in writing any illness, injury, or any previous or current medical or health condition/reason that could potentially impact on your ability to participate in the Retreat Team's services, this could result in the Retreat Team’s refusal to allow you to participate in all / part of the services. In such a situation, your contract may be terminated by the Retreat Team at the sole discretion of the Retreat Team without refund or compensation.
Subject to prior notification to the contrary in writing by the client to TURC, the client must confirm that he/she is of good mental & physical health & not aware of any reason why they may not be unable & or unsuited to participate in the Retreat Team’s services & or may be likely to suffer illness or injury whilst participating in the services provided by the Retreat Team.
It is always advisable to consult with a Doctor prior to beginning any type of exercise program/regime.
VARIATIONS & AMENDMENTS:
The Retreat Team reserves the right to change any price or other particulars of the services before the contract becomes binding.
If there is a major change the Retreat Team shall notify the client forthwith, and the Retreat Team shall seek to offer the client arrangements as close to the original as it is reasonably possible in the circumstances. If there is any other change other than a major change the Retreat Team is not obliged to inform the client in advance or obliged to pay any compensation. If changes are made by the venue the Retreat Team cannot be held responsible for any such changes which are out of their control.
CANCELLATION POLICY
CANCELLATION BY THE CLIENT:
If the client wishes to cancel the reservation/contract they must advise the Retreat Team in writing / via confirmed email as soon as reasonably possible. Any cancellation of the contract will be subject to the following cancellation charges.
Date of cancellation – Cancellation charge
Before July 1. st 2024 – 100% of the cost of the retreat will be refunded by the Retreat Team
After July 1. st - 100 % of the cost of the retreat will be retained by the Retreat Team
Refunds are made minus any applicable/relevant bank charges or card payment fees, plus an administration fee of € 100.00 per client, Bank transfer refunds are made in Euros. Refunds are made minus any third-party commissions where applicable.
CANCELLATION BY THE RETREAT TEAM:
The Retreat Team will always endeavor to fulfill confirmed bookings, however, the Retreat Team does reserve the right to cancel a scheduled retreat date or an individual booking/reservation. If the Retreat Team cancels a booking prior to the commencement of the services the client will be offered an alternative date, or where applicable a full refund of all monies paid by the guest ( minus credit card charges & third-party commission where applicable ) for the specified reservation. *The exception being that: if the cancellation is due to “special circumstances” that are beyond the control of the Retreat Team.
ASSIGNMENT:
The contract may be assigned by the client to a third party subject at all times to conditions.
The client is unable to assign or transfer the contract to a third party without the prior written consent of the Retreat Team, if the client wishes to assign their contract, he or she must give notice in writing providing the full name, address & contact details of the third party. The Retreat Team shall then advise in writing as to if it consents to the assignment as soon as is reasonably possible. The Retreat Team reserves the right to refuse an assignment to a third party at any time & without reason, if subsequently a client has to cancel due to the Retreat Team refusing the assignment to a third party then the cancellation charges under cancellation by the client shall apply.
The Retreat Team may assign or subcontract to any third party the performance of any of its obligations under the contract without the consent of the client.
SERVICES:
The Retreat Team reserves the right to alter the content of the services at any time without notice to the client due to certain factors, including, but not limited to the weather, staff, & any physical fitness of the clients.
Any information on/about our services published by he Retreat Team for its literature & website is designed for illustrative purposes only.
If the client elects not to participate in any of the services being provided, the Retreat Team has no obligation to provide an alternative activity or service & the client will not be entitled to a refund.
If the Retreat Team believes that a client's health & safety is at risk, or a client has failed to disclose any relevant health information in accordance with our terms & conditions, the Retreat Team may at its absolute discretion make decisions affecting the client & where necessary may terminate the contract immediately.
The client must refrain from any illegal act or any conduct physical or verbal which may cause offense or cause danger or damage to any person or property. If the Retreat Team or any of its team, venue staff, consultants, or agents become aware of any such action then the Retreat Team or any of its team, venue staff consultants or agents may at their absolute discretion have the client immediately removed from any property or facility without refund or compensation. The Retreat Team will have no liability whatsoever to the client under such circumstances.
EXTRA COSTS: costs incurred by guests while at the retreat
All spa & holistic therapies, private 1-2-1 appointments with any of the retreat team health & wellbeing members, additional meals, snacks, etc will be charged as extras to the cost of the retreat.
Failure of a guest to settle their account (extras) in full prior to departure & as set out by the Retreat's Team will result in the guest's credit card being charged for the appropriate amount, in addition, an administration fee equal to 25% of the total unpaid bill will be added to the charge.
If a guest has a query / feels that there is a discrepancy with any additional charges then they must make this known to the retreat director by 6.00 pm / 18.00 at the latest on the last full day of the retreat either in person or via email. The last full day will be deemed to be the last full retreat day prior to the retreat's official departure day.
VENUE:
Accommodation
The Retreat Team venue has its own boooking and cancelation policies which we have no control over.
LIABILITY:
None of the exclusions & limitations in these conditions are intended to limit any rights the client may have under statute or common law which may not be excluded, nor in any way to exclude or limit liability to the client for personal injury or death resulting from the Retreat's Team negligence or that of its employees or agents, or for any liability incurred as a result of fraud or fraudulent misrepresentation by the Retreat Team.
The client understands that attending any activity or service provided by the Retreat Team involves some level of risk. These risks include but are not limited to physical injury or even death. By attending any activity or service provided by the Retreat Team the client agrees to assume these risks & agrees to release & discharge the Retreat Team & its Directors, employees & agents from any & all claims for liability.
Neither the Retreat's Team nor any of its Directors, employees, or agents will be liable for any loss or damage to any personal property or vehicle belonging to the client during the services.
***It is the sole responsibility of the client to purchase full & adequate medical, personal injury & holiday insurance for the full duration of their stay with the Retreat Team.
All guests must refrain from any illegal act or any conduct unbecoming a retreat guest, conduct or language which may offend a team member or guest, or any act which may cause property damage. If the Retreat Team or any of its staff, consultants, or agents become aware of any such act/conduct then the Retreat Team & its agents may, at their absolute discretion, ask the client to leave the premises, property, or facility, this will be without refund or compensation to the guest, in these circumstances the Retreat's Team will have no further responsibility or liability to the guest.
MEDIA:
The Retreat Team reserves the right to take any photos/recordings of the client during the services, & the client accepts that all rights whatsoever arising in the recordings shall be solely owned by the Retreat Team.
The client accepts & agrees that any photos/recordings may be used by the Retreat Team at its absolute discretion in any manner, including but not limited to its website, promotional material & advertisements.
COPYRIGHT:
The Retreat Team reserves all copyright that may subsist in the products of, or in connection with, the provision of all activities, services, or facilities. The Retreat Team reserves the right to take such actions as it deems appropriate or necessary to restrain or prevent infringement of such copyright.
LAW & JURISDICTION:
These terms & conditions shall be governed & construed in accordance with German law, & the parties shall submit to the nonexclusive jurisdiction of the German Courts.
PRIVACY POLICY:
The Retreat Team is committed to protecting & respecting your privacy.
USE OF DATA:
Any personal data that you submit will be retained by the Retreat Team for as long as you use the services & systems provided on the website. Financial data you submit will not be stored or recorded.
Unless we are obliged or permitted by law to do so, & subject to clause, third-party websites & services your data will not be disclosed to third parties.
Any or all of the above data may be required by us from time to time in order to provide you with the best possible service & experience whilst using our website, specifically, data may be used by us for the following;
- Internal record keeping.
- To help to improve our products & services.
- To transmit via e-mail details of our products & services which may be of interest to you.
- Contact for market research purposes, which can include e-mail, telephone, and postal mail.
THIRD-PARTY WEBSITES & SERVICES:
The Retreat Team may, from time to time, employ the services of other parties for dealing with matters that may include but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising & marketing. The providers of such services do have access to certain personal data provided by users of this website.
YOUR RIGHT TO WITHHOLD INFORMATION:
You may access certain areas of the website without providing any data at all, however, to use all services & systems available on the website you may be required to submit account information or other data.
You may restrict your internet browser's use of cookies.
COOKIES:
The Retreat Team may set & access cookies on your computer to enable us to; estimate our audience size & pattern, store information about your preferences, speed up your searches, and recognize you when you return to our site.
A cookie is a small file that resides on your hard drive, & often contains an anonymous unique identifier & is accessible only by the website that placed it there, not any other sites.
You may delete cookies, however, you may lose any information that enables you to access the website more quickly.
You can choose to enable or disable cookies on your web browser, by default your browser will accept cookies, however, this can be altered. For further details consult the help menu of your browser. Disabling cookies may prevent you from using the full range of services available on the website.
CHANGES TO THIS POLICY:
The Retreat Team reserves the right to change this privacy policy as we deem necessary, or as may be required by law. Any changes will be posted on the website & you are deemed to have accepted the terms of the policy on your first use of the website following the change/s.
DATA COLLECTED:
Without limitation, any of the following data may be collected;
Name, date of birth, gender, job title, profession, contact information such as e-mail addresses & telephone numbers, and demographic information such as postcode, preferences & interests. IP address ( automatically collected ) web browser type & version ( automatically collected ) operating system ( automatically collected ) a list of URLs starting with a referring site, your activity on this site, & the site you exit to ( automatically collected ) & cookie information ( see above ).
DEFINITIONS & INTERPRETATION ( in this policy the following terms shall have the following meanings )
Website means the website that you are currently using, www.flodesk.com, www.katharinakuehnen.com, or www.patrikkuehnen.com & any subdomains of these sites unless expressly excluded by their own terms & conditions.
User / Users means any third party that accesses the website & is not employed by The Retreat Team & acting in the course of their employment.
System means any online communications structure that The Retreat Team makes available via the website either now or in the future. This includes but is not limited to, web-based e-mail, message boards, live chat facilities & e-mail links.
Service means collectively any online or offline facilities, tools, services, or information that The Retreat Team makes available via the website or offline either now or in the future.
Data means collectively all information that you submit to the website and written via email or on paper, this includes but is not limited to; account details & information submitted using any of our services or systems.
COOKIE means a small text file placed on your computer by The Retreat Team when you visit certain parts of its website, this allows us to identify returning visitors & to analyze their browsing habits within the website. Where e-commerce facilities are provided cookies may be used to store your shopping basket.
CONTENT means any text, graphics images, audio, video, software, data compilations, & any other form of information capable of being stored in a computer that appears on or forms part of this website.
ACCOUNT means collectively the personal information, payment information & credentials used by users to access material & / or any communications systems on the website.
Special Circumstances:
Force Majeure – Any act, event, omission or accident beyond The Retreat Team's reasonable control including but in no way limited to Act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, adverse weather, default of suppliers or subcontractors, strikes, lock-out’s, or other industrial disputes, failure of a utility service or transport network. The closure of borders, a national/global health issue, such as a pandemic, the World Health Organisation (WHO), the Foreign & Commonwealth Office (FCO), or German or Italian Government advice, for example, that it is not safe to travel to our location during a time when a retreat is scheduled to take place.
