Happy Wednesday, First name / friend!

 

Today I am giving you a peek into my entire client workflow. I’m so passionate about delivering a VIP experience that exceeds every client's expectations, and I'm not gonna lie... its pretty hands-on and there are a lot of steps but lets dive in ⬇️

 

For a successful start, it's crucial to emphasize the importance of creating efficient systems for your business. These systems are not only necessary for business growth and expansion 📈 but can be implemented no matter what stage you're currently at in your business journey. However, these systems will only truly benefit you if you automate them 🤖 and I do this all through my CRM 17hats. By automating these processes, you ensure a seamless and luxurious client experience while simultaneously saving yourself time. 🚀🔥 (If you aren't already using 17hats what are you doing?! My code ALITTLESTORY saves you $$. And no, this isn't sponsored. I just truly love them so much)

 

 

✨ Inquiry Stage

- First, my clients fill out an inquiry form on my website, which kicks off the process.

- They then receive an automated response from me with basic information and a timeframe for my follow-up that I set up through 17hats. 

 

💌 Proposal & Initial Email

- Next, I send a personalized email detailing my services, packages, locations, and a pricing layout.

- I wait for their green light to proceed, ensuring they're excited every step of the way.

 

🗓️ Booking Stage

- We collaborate closely to select the perfect location and date for their session.

- Once they sign their contract and submit their deposit (all done through 17 hats), I send a warm "Welcome to the A Little Story fam" email.

- They are then added to a returning client email list that will give them VIP access to all my openings in the future.

 

Ok... these next steps are important.

 

📝 Pre-Session Prep

- Clients fill out a detailed questionnaire that helps me tailor the session to their unique preferences and style.

- I provide personalized advice on outfits and share mood boards to align our creative visions.

 

🌦️ One Day Before

- I send a thoughtful text with a weather update and any last-minute details to ensure there are no lingering questions and everything goes smoothly on the day.

 

📅 Day of Session

- A personal touch: I send a voice note with final session details, adding EXCITEMENT!

- Clients receive my ETA so they know exactly when to expect me and where I will be parking.

 

🎉 Post-Session

- Within 2-3 weeks, clients receive sneak peeks or the full gallery of our memorable session together, creating anticipation and delight.

- One month after the session I have an automated email that reminds clients to leave a review.

- Since they are added to my client email list, they will then receive a fun monthly newsletter to my clients to keep me at the top of their minds and to continue to add value and build that connection. I share parenting tips, deals on prints, upcoming session openings and key dates. 

 

And there you have it, my full workflow 🫡 Is it similar to yours? More hands on? Less? Let's chat about it! As always, see you next Wednesday, same place and time. 🤍