Studio owner, Lisa here. It’s been a busy few weeks as we transition to our new booking
platform with Mariana Tek. Happy to hear all your rave reviews!
Thank you for your patience as we fine tune the new system.
Here's some helpful info moving forward:
Reservation Reminders: Reservation reminders, both email and text, are no longer automated. We recommend you take advantage of the calendar feature in your app. See upper right hand corner when booking.
Late Arrival Policies:
- barre3 Signature Class: Late entry to class can be accommodated through warmup only. For the 45 min signature class this is 8 minutes past the start time. For the 60 min signature class it's 10 mins past the start time. If you arrive late our front desk team will help you into the studio room during a static posture. This is to ensure everyone's safety and minimize disruptions.
- b3 Strength: Late entry is not allowed due to safety reasons working with heavier weights.
- b3 Mindful Flow: Late entry is allowed within 10 minutes past the start time of class and only after opening breath work. This is to ensure everyone has a restorative experience.
If you're running late to any class email lic@barre3.com or call us 718-707-9436
Class Cancellations and Penalties: We have a
6 hour cancellation window for in-studio and outdoor classes. Cancelling class, not showing up, same day booking changes, or switching from an in studio class to livestream -
with less than 6 hours notice - will result in a penalty. If you're on an unlimited membership, or on an unlimited package, you'll incur a $30 fee. All other packages will have a class removed. We get that life happens! For emergency situations with less than 6 hours notice, please email the studio -
lic@barre3.com - to cancel. Clients booking with third party platforms must make all reservation changes via those platforms.
If you have two classes booked back to back, please come up and re-check in with the front desk before the second class.
Livestream Classes: You can cancel your reservation up to the start time of class, however if you do not show up to the livestream class, your account will incur a $30 fee if you are on an unlimited membership, or on an unlimited package. All other packages will have a class removed.
Important: please be sure to sign into Zoom with the same email address that you use to book classes with us. This will ensure you're automatically marked present in the livestream class roster and forgo the risk of being marked a no-show.
Waitlists: If you make it off the waitlist, you will receive an email or text. This will happen up to 2 hours before class begins. You will not be asked to confirm your spot, be prepared to attend! This includes early morning classes. If you receive a waitlist notification and cannot attend, you must email the studio to avoid a cancellation penalty.
Notifications: Want to get waitlist notifications and stay up to date on studio events? In our new app, click your profile icon > notifications > marketing, turn on email and text. You must opt in to receive these notifications.
Booking Window: You will now be able to book classes 14 days in advance. Unlimited Members can book 21 days in advance!
Cell Phones: We allow cell phones in the studio room for emergency purposes only. Please turn the ringer off and do not use them while class is in session. We want to ensure everyone has a focused and mindful experience.
Questions? We're always here for you! Email us via the button below.
See you in the studio!
Warmly,
