We’re proud to introduce Leanne Sturt, our incredibly dedicated Administrative Services Officer, who has been a key part of the team for over 20 years. With her exceptional organisational skills and methodical approach, Leanne ensures that our customer relations, production processes, and administrative tasks run smoothly day in and day out.
Throughout her time with us, Leanne has become known for her unwavering commitment to delivering top-notch service and maintaining efficiency across all aspects of the business. Her experience, attention to detail, and passion for getting things done right have made her an invaluable asset to both our team and our clients.
To help you get to know Leanne better, we’ve asked her a few fun and insightful questions. Here’s what she had to say…
You’ve been with Imperial for an incredible 23 years! What has kept you motivated and passionate about your work for over two decades?
Simply working with such a lovely team! The camaraderie and mutual respect within the team create an environment where everyone feels valued, making even the busiest days more enjoyable.
Customer satisfaction is at the heart of what you do. What’s your approach to building strong relationships with clients, and how do you ensure their needs are always met?
Building relationships with customers is essential. Communication is key and maintaining trust for any customer is priority for me and always will be. My approach is to create lasting relationships where clients feel like they’re in good hands—knowing that not only will their needs be met, but that I’m always there to support them and make sure they’re satisfied.
Working in admin and customer service requires juggling many tasks. What’s your secret to staying organised and maintaining such high standards?
I would say it’s a combination of prioritising my work and staying flexible at the same time. I like to set a number of hours for certain jobs that need completing, starting with the most important.
If you could give one piece of advice to someone starting out in a customer service role, what would it be?
My advice to anyone starting out in customer service is to really understand how vital your role is. You’re the first point of contact, and how you handle that initial interaction sets the tone for the entire customer experience. It’s so important to listen carefully and make sure you fully understand what the customer needs—whether it’s solving a problem or answering a question, you’re there to help guide them.
If you were stranded on a desert island and could only take three products with you, what would they be and why?
A fluffy blanket as I’m always cold, Jaffa Cakes; simply cant live without them and photos of my family.
A big thank you to Leanne for taking the time to answer our questions! We appreciate your insights, your dedication to our customers, and, of course, your love for Jaffa Cakes. Here’s hoping you never actually find yourself stranded on a desert island—though with a fluffy blanket and some snacks, you’d probably manage just fine!
