Yeah, I wish.
The truth? On Install Day, something always goes wrong.
You know the phrase âthe best laid plans of mice and men often go awryâ?*
*For some reason I remember from high school English that the original Scots version was âthe best laid plans of mice and men gang aft agleyâ and while I canât remember what I had for lunch yesterday, that fact will never leave my brain. But back to our storyâŠ*
And I need you to hear, First name / dear reader, itâs not for our lack of trying. We have a comprehensive pre-install checklist routine.
- Tracking Reports: We hunt down every single item, confirming tracking and delivery.
- The Install Bag of Tricks: Imagine J.Loâs fanny pack from The Wedding Plannerâexcept ours is packed with everything from screwdrivers and touch-up pens to emergency snacks.
- Client Prep List: Every detail our clients need to know is outlined in a final email before we arrive.
- Contractor and Vendor Calls: Weâre checking in, calling, double-confirming with anyone who might cross paths with us that day.
AND YET.
Despite all of this, Install Day has a way of surprising us with the wildest, most unplanned chaos. Hereâs a quick hit list of our install-day âsurprisesâ:
- Trash Mountain: Picture a Jengaâd mountain of boxes nobody seems responsible for hauling away.
- Ghost Contractor: The electrician scheduled to hang the chandelier justâŠnever shows?!
- Itâs All Wrong: The rug, dresser, or sofa? Wrong item delivered, broken, or mysteriously missing.
- The Haunted Chandelier: Our 100 year old vintage light fixture fresh from Germany gets installed and suddenly, all the lights in the house start flickering. Either an electrical issue or weâre in need of an exorcist.
I could go on and on. đ
Itâs nerve wracking as you walk into Install Day, because thereâs this lingering specter hovering over your shoulder, whispering to you âsomethingâs going to go wrongâ but itâs also (I know this sounds weird) exhilarating.
I am the least athletic person on the planet and never played a team sport, but I imagine this is how athletes feel before they step on the field. You can control your game. Youâve done your prep. But you canât know what the other team is going to throw at you. But you know that youâre ready.
Thatâs the benefit of having done this for *checks notes* almost 20 years â weâve seen it all. And what we havenât, weâve got the skills to take it on.
- We have backup emergency electricians. And backups to our backups.
- We have the phone numbers of all the people who can expedite the things.
- We have handymen who can fix whatâs broken.
- We can touch up scratches so that youâll never have known they were there.
- We can style missing surfaces on the floor and give our clients a diagram to replicate it once the missing piece arrives.
In short, we are essentially magicians. đ€ŁđȘ
For our clients, this could feel like a day full of minor disasters. If youâve never done this before, every bump in the road can feel stressful. Irrevocable. Insurmountable. In a word, TRAGIC.
But for us? This is what weâve trained for. Just another problem to solve (which is what Deign is, really â pretty problem solving). Itâs all fixable.
Thatâs why we encourage our clients to leave on Install Day. Not because we donât love them, but so they donât have to see how the sausage is made.
Itâs way more fun (and less anxiety-inducing) to leave your house looking wholly un-put-together, and then to show up for the big reveal with everything in place (and blissful ignorance of how it got there).
It is truly the most satisfying part of our jobs. THAT LOOK. The moment our clientâs walk in and they see their home for the first time.
Makes all the bandaids, sore backs, blood, sweat, and tears totally worth it.
Oh, and yes, we figured out the whole haunted chandelier situation. Youâll see that reveal in a few weeks!
But in the meantime, remember, if youâre planning a large furnishing project, you could absolutely do all of the picking out, the ordering, the managing, the returns, the coordination, the styling, the emergency management, and the chandelier exorcisms. But also you could just call us. đ Itâs what we do.
Your magical Design Besties,