Dear Neighbors,
If you are among the 109,000 Metro Water Services (MWS) customers who recently received a letter regarding the condition of water service lines, please be assured that these customer notifications do not indicate an imminent health threat.
As part of the Environmental Protection Agency’s (EPA) new Lead and Copper Rule Improvements (LCRI), MWS has been proactively identifying and addressing lead service lines across the city. I want to highlight a few key points to help clarify the situation:
Our water is safe. Thanks to corrosion control measures implemented since 1987, our drinking water has consistently been well below the EPA’s lead action level, with the most recent sample showing only 1 part per billion (ppb) of lead—far below the 10 ppb threshold set by the new rule. The water that leaves MWS treatment plants is safe. However, lead can leach into water from pipes containing lead.
What is a water service line? A water service line is a pipe that connects your home to the public water main. MWS owns the service line from the water main to the meter. The property owner is responsible for the service line from the meter to the residence or building.
Why the notification? Under the LCRI, MWS recently completed an inventory of water service lines. Customers were notified if their service line contains lead, galvanized pipe that requires replacement (GRR), or if the material is unknown.
Is there an immediate health risk?
This notice does not indicate an imminent health threat. The drinking water coming from MWS treatment plants does not contain lead. However, lead can leach into water from older pipes.
What should you do?
If you received a notice from MWS, review the letter carefully for information regarding your risk and ways to reduce potential exposure to lead in drinking water.
What is MWS doing?
MWS currently replaces their portion of lead service lines when found during construction or repair activities and will be preparing a more robust replacement plan that meets the 2037 compliance date. MWS has created a searchable map showing known lead and GRR service lines.
For more information, including access to the interactive map, lead testing results, and tips to reduce exposure, please visit
this MWS webpage.
Your health and safety are our top priorities, and MWS is committed to keeping you informed and ensuring the highest standards of water quality.
In service,
Brenda Gadd
Councilmember, District 24
P.S. - I hope to see you this Thursday evening at 6:30 p.m. at Otter Creek Church for our latest District 24 Community Meeting. We’ll discuss updates on local rezoning, housing developments, and new business permits, including input on the 51st and Wyoming rezoning, Sylvan Park restaurant updates, and possible changes to The Reeve on Charlotte Avenue.