A new platform has been introduced which will ensure staff at Coventry hospitality venues and businesses are trained to deliver a crucial safety initiative for customers.
Ask for Angela is a national scheme in operation at hospitality venues and businesses across Coventry City Centre and helps people to ask for help from staff if they feel unsafe, vulnerable or threatened.
Coventry Business Improvement District (BID) and Coventry City Council have partnered on launching a new online platform which will support businesses operating in night-time economy with ensuring staff are trained and informed.
Ask for Angela isn’t exclusively available to licenced premises, it can be utilised by all businesses, for example visitor attractions, shops and cafes can all adopt the scheme.
The new platform is targeted at employees and businesses will be able to direct staff to the website to learn about the initiative as part of their onboarding process.
Each member of staff will have their own unique login, allowing them to visit the platform, learn about the initiative and return at any time to refresh their knowledge.
Staff will be trained to spot signs of people at risk of vulnerability and how to best manage the situation, with the core of the training being recognising what to do when a customer uses the safe word ‘Angela’.
Pubs, bars, music venues, restaurants and nightclubs operate the Ask for Angela initiative, with participating venues displaying the Ask for Angela vinyl in their window after staff have completed their training.
