The Eaton Fire Survivors Network is a community of 2,500+ families - displaced survivors building community and accessing expert resources so that we all can recover faster and stronger. Join us on Discord by clicking here.

The new Survivor Support Location (SSL) is now open at the Altadena Community Center, 730 E. Altadena Drive. Here, you can meet face-to-face with FEMA, the SBA, and L.A. County departments—all in one place. They’re open Monday through Friday, 9:00am–5:00pm.

 

The One-Stop Permit Center is open at 464 W. Woodbury Rd, Suite 210. Walk-ins are welcome Monday–Friday, 8:00am–4:30pm. Want to skip the line?  Book an appointment: Click here. 

 

Complete Debris Removal June 30, 2025

If you opted out of the Army Corps program, your property must be fully cleared by June 30. If cleanup is not completed by this date, the property may be declared a Public Nuisance.

This week marks five months since the fire that upended all our lives.

 

I feel incredibly fortunate that my family and I have completed remediation and moved back into our home. That was possible only because our insurer (USAA) promptly handled everything: testing, remediation, retesting, re-remediation, through a single, responsive, and caring adjuster. 

 

And that’s why my heart breaks every time I hear what so many of you are still going through.

 

🎥 CBS Statewide Insurance Town Hall: What 500 Complaints Revealed

This week, I appeared on CBS’s California-wide Insurance Town Hall special.

 

What I said on air that surprised many: whether a family is recovering like mine — or slipping further into financial and emotional crisis — often comes down to one thing: which insurance company they’re with. 

 

The special was designed as an expert Q&A, but within just three hours, the CBS Insurance Town Hall special team was flooded with 500 questions and complaints from viewers. They were stunned. Afterward, I explained that this outpouring happened because these are not isolated problems. They’re structural. No expert tip can fix rotating adjusters or systematic underpayments. These require regulatory and legal solutions.

 

I also suggested they transcribe the viewer questions and use AI to identify patterns: what issues are most common, which companies are underperforming, and where they need to dig deeper. They said they’ll follow up in future reporting. This team truly cares. I believe we’ll see more light shining soon.

🧾 Got Tax Questions?

In our Discord, many of you have been asking questions like:

Good news: I’m hosting a live Zoom Q&A with my old friend Jeff Prang, the LA County Assessor. Jeff was Mayor of West Hollywood when I was Deputy Mayor of LA. Today, he’s committed to making his office one of the most trusted and effective public agencies in California.

 

📅 Register now: Zoom Live Q&A with LA County Assessor Jeff Prang:

 

📬 Postcard Parties Are Coming!

Five months in, I don’t know about you, but I’m really feeling the need for us to gather in person.

 

So, we’re planning a couple of Postcard Parties for late June or early July. These will be a chance to come together, reconnect, and write postcards to public officials, asking for the oversight we need to ensure all insurers are held to account. These events are about community, solidarity, and taking action together.

 

With a bit of funding secured, we’re already planning one in the Altadena/Pasadena area for Eaton Fire survivors. I’d love to hold one in the Palisades too, if we can find a sponsor.

 

 

This anniversary marks five months of deep grief. But also five months of standing by each other, and refusing to give up. 

 

 

 

 

 

Raising our voices: EFSN members Rossana Valverde and her husband Sam are standing strong, demanding the insurance compensation they—and many of us—deserve. (Thanks Rossana & Sam!) 

Growing public awareness: EFSN member Kelsey Szamet opened her home to CBS Evening News, helping to shine a national spotlight on what we’re all fighting for: a fair insurance payout. (Thank you, Kelsey!)

Free Debris Removal for Under-Resourced Survivors: Team Rubicon is offering free chainsaw and debris removal services—but only for a limited time. David shared that their focus is helping survivors who either didn’t qualify for government aid or still have debris left even after the Army Corps cleanup. (Thanks David!)

 

 

 

 

 

Provide the evidence public advocates need to hold our insurers accountable

 

Watch the replay of the first-ever Eaton-Palisades strategy session for insurance accountability that Joy led. Learn how, together, we can secure the payouts we need to recover and rebuild. 

 

With love, determination, and solidarity,

 

Access our full community support system by joining our Discord

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