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I cringe as I write this because yāall⦠THIS IS A BRAND IāVE ACTUALLY LOVED FOR YEARS.
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2021 and 2024 postpartum Lauren was NOT reading packaging copy. Postpartum Lauren was ripping open the box in a hormonal-rage-haze and using whatever was inside.Ā
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I know I cannot be alone in this: I was seeing the product on the Target shelf or Amazon search results and thinking āblue letters, says nasal aspirator, perfect, adds to cart.āĀ
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Frida made postpartum feel less sterile. They normalized the unspoken parts of early motherhood (Iām not referencing the messaging lololol), they used packaging as branding real estate (DONāT LIE, ITāS PRETTY), and they met millennial moms where they were at (see above note: Target and Amazon).Ā
Important note: The messaging did not build the brand alone. Distribution, packing, and cultural timing DID.Ā
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Even still, when the current scandal came to light (Just Google āFRIDA BABY SCANDALā and youāll see what Iām talking about). The disappointment was REAL.Ā
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SO WHAT THE HELL, FRIDA?
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Letās take 502 steps back. I can guarantee the messaging process wasnāt someone being like āha, letās get edgy.āĀ
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Whoever wrote these words wrote them off the backs of something millennials all shared: trauma-laced dry humor and internet-born irony. And yea, they probably ran this through legal. ā terrifying.
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And YET. On paper, sexualizing baby-adjacent messaging is where the line gets radioactive.
Mix that with the fact that we live in a culture that is always on edge, always online, always ready to screenshot.
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An example here: a few years ago, celebrities started getting canceled for their April Foolās joke being pregnancy announcements (that were false).Ā
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Another example: in recent years, if you donāt like the halftime show, INSTANT backlash (and quick jumps to āracism.ā)
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I could go onā¦Ā
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This is the operating environment that any ONE PERSON OR BRAND that exists on the internet, trying to make money, lives inside.
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So yeah, the margin for boldness is way shrinking. The PRESSURE to STAND OUT is growing.Ā
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Whereās the damn ceiling??????Ā
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By no means am I trying to solve a cultural war. But I do have some takeaways because I think as brands, we are all surviving, not thriving, when it comes to just how far we can push the envelope with how we use our words.Ā
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Hereās what I have to say about that:
- Bold is fine
- Shock for shockās sake is lazy
- Messaging MUST be rooted in what your customers really need
- Packaging is not just aestheticāit is brand positioning
- Offending someone is inevitable. Losing your customer⦠is optional.
You can be paralyzed by the possibility of offending someone, but you also cannot outsource your brand voice to āletās go viral.āĀ
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Final thoughts
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Purchases happen when someone feels a need intensely enough to act. Thatās it.Ā
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Itās NOT when your copy is shocking. Itās NOT when your packaging is viral (although sometimes thatās enough to make someone āneedā it). Itās when the need is real. You say the right bold things to the right people at the right moment of need.Ā
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So if I could shout something over to Frida, it would be this:Ā
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People are not buying your products because they are entertained. They are standing in the Target aisle thinking āIām bleeding. I havenāt slept. My baby wonāt latch. Please let this product solve my problem.ā They see your beautiful, modern packaging that somehow perfectly illustrates its use, and clearly so.Ā
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And if I could leave YOU, dear Funnel Cake reader, it would be this:
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Attention gets you seen.
Trust gets you considered.
Need gets you purchased.Ā
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Boldness that amplifies a need = powerful
Boldness that DISTRACTS from the need = risky