Turn Tension Into Productive Conversations
Conflict in the workplace is inevitable.
Avoiding it — or handling it poorly — is what slows teams down, damages trust, and creates ongoing tension.
This half-day, in-person workshop gives leaders and teams practical, research-backed tools to address issues confidently, navigate difficult conversations, and transform conflict into productive dialogue.
Training to be held at The Collective -
2158 Renard Court, Annapolis, MD 21401
💲 $495 per participant
🗓 April 29 10:00 AM – 2:00 PM
🍽 Lunch Included
📜 Certificate of Completion Provided
✔ Walk away with practical, actionable tools you can use immediately
Delivered by People Rise LLC and facilitated by Susan Mahaffee through the globally respected Center for Creative Leadership, a leadership development organization with more than 50 years of research-backed programming used worldwide.
Why This Training Matters
Workplace conflict isn’t just uncomfortable — it’s costly.
When leaders and employees don’t have the skills to navigate disagreements, tension builds, communication breaks down, and small issues escalate into bigger problems.
The good news? Conflict doesn’t have to be destructive.
When handled well, it can lead to clearer expectations, stronger relationships, and better team performance.
This workshop focuses on practical, real-world skills your team can apply immediately — not theory, scripts, or generic communication advice.
Who This Is For
- Leaders and managers who need to address issues head-on instead of avoiding them
- Customer-facing teams working with clients, members, parents, or the public
- Anyone who handles complaints, tough conversations, or emotional situations
- Teams experiencing ongoing tension or communication breakdown
From internal team dynamics to difficult customer or parent interactions, participants will gain tools they can use right away to handle conflict calmly and constructively.
What Participants Will Walk Away With
Participants will leave with the ability to:
✔ Spot what triggers conflict (in themselves and others)
✔ Pause and respond calmly instead of reacting emotionally
✔ Navigate differences before they escalate
✔ Turn tension into productive, solution-focused conversations
✔ Walk away with practical, actionable tools they can use immediately
Less drama. Better communication. Stronger teams.
Grounded in Proven Leadership Research
Research shows that leaders who handle conflict effectively don’t rush to react or solve everything themselves. Instead, they pause, reflect, stay flexible, and guide constructive conversations.
This training translates those research-backed behaviors into simple, usable tools your team can apply in real workplace situations — even when emotions are high and stakes feel real.
Participants learn how to:
- Practice reflective thinking before responding
- Delay reactions to allow productive dialogue
- Adapt behavior to reach workable, mutually beneficial solutions
How the Training Is Delivered
- Interactive. Practical. Real-world focused.
- This is not a lecture-style seminar. Participants will engage in:
- Guided discussions
- Real-life scenario practice
- Self-awareness and communication exercises
- Step-by-step conflict resolution frameworks
- All participants receive course materials and a certificate of completion from a certified facilitator trained through the Center for Creative Leadership® — a global leader in leadership development for over five decades.
What Makes This Training Different
- Research-backed tools grounded in global leadership development practices
- Practical strategies designed for real workplace conflict — not theory-heavy models
- Facilitated by a certified leadership development trainer
- Immediate application for leaders, teams, and customer-facing roles
The Results You Can Expect
After this training, your team will:
- Address issues earlier instead of avoiding them
- Stay calm and constructive during difficult conversations
- Reduce workplace tension and communication breakdowns
- Build stronger trust, collaboration, and accountability
Ready to Reduce Workplace Tension and Strengthen Communication?
Give your team the tools to handle conflict confidently — and turn challenging conversations into opportunities for clarity and progress.
