This is the third message in my series on leading through today’s chronic uncertainty and change—what I’ve been calling our “New Ab-Normal.”
When uncertainty rises, many leaders instinctively become more cautious in how they communicate. They wait for clearer facts, a settled plan, or better answers before speaking. It feels responsible. In practice, it often has the opposite effect.
During times of change, employees are not only looking for decisions—they are looking for signals. They want to know: What is happening? What does it mean? What should I expect? Am I being kept in the loop?
