June brings us some new changes to the software.
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Happy June! We have rolled out some highly requested features and quality-of-life updates to make managing your lab even smoother. Here is a quick look at what’s new. |
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Same-Day Statement Deletion |
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Made a mistake? No problem. You can now delete a monthly statement on the same day it closes.
Important Note: Statements connect to many areas of Labnext, including client notifications in DDX. Please use caution when managing your statement options. For instance, selecting the Auto-save statements without preview checkbox will bypass the preview screen and instantly close the month. |
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How to delete a same-day statement: |
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- Navigate to Finances > Statements.
- Click the Actions button on the right-hand side.
- Select Delete Statements from the dropdown menu (this option is only available on the day the statement is closed).
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Export New Cases Report to Excel |
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You asked, we listened! You can now export your New Cases report directly into a CSV (Excel) format for easier data tracking and analysis. |
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- Go to Reports > New Cases.
- In the Parameters section, locate the Format field at the bottom.
- Change the dropdown selection to CSV (Excel) and click Run.
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Real-Time WorldPay Activity Notifications |
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Stay on top of your billing. We have updated our WorldPay integration to log critical credit card activities. You will now see entries in your Activity Log if a customer’s card is declined, expired, or flagged by the issuer as "Hold/Recover Card." |
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How to get these alerts sent straight to your email: |
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- Go to Settings > Users and click Edit next to your profile.
- Scroll to the Email Subscriptions / Labnext Activity Log section.
- Under Cases Changed, check the Processes box.
- Click Save.
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Meet Claire:
Your 24/7 AI Support Agent |
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Need help after hours? Henry Schein One has introduced Claire, an AI support agent available 24/7 at 800-565-0923.
In May, Claire successfully resolved 57% of Labnext customer inquiries on her own. If a request is too complex, she will immediately route you to a live member of our support team. We are continuously expanding her knowledge base to handle more advanced Labnext features. |
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- Have your name and Henry Schein One Customer Number ready.
- Where to find it: Look inside Labnext under Settings > Lab Details.
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Thank you for partnering with us as we leverage new technology to bring you high-quality support whenever you need it! |
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We Value Your Feedback: We review Claire’s interactions daily to improve her performance. If you have any feedback on your experience, please let us know so we can continue to enhance our service quality. |
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For more details on these exciting features, contact us at
800-565-0923. Our customer support is free for all Labnext subscribers! |
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1220 South 630 East, Suite 100
American Fork, UT 84003, USA |
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