👋🏼 Hey, it’s Miriam. Welcome to my bi-weekly newsletter where we help you grow your pipeline, keep your clients, and crush your goals. 

 

 

🎯 1. Be direct when a client is thinking of leaving

If you hear that a client may be considering leaving, pick up the phone and call them.

 

Ask what’s behind their decision. 

Listen carefully. 

 

You may discover a concern that you can solve, a misunderstanding you can clear up, or simply an opportunity to remind them that their relationship with you matters.

 

A thoughtful goodbye can leave a lasting impression, and a client who leaves feeling respected is far more likely to speak well of you later.

 

2 Tips to DO MORE:

 

🗓️ 2. Less transactional, more relational.

 

Want to build a stronger sense of community with your clients? Find a reason to get together.

 

Try a casual coffee once a month, or create a simple tradition around a milestone or shared interest. It doesn’t need to be fancy. 

 

Sometimes a cup of coffee and a little time together can do more for a relationship than a perfectly planned event.

 

No elaborate production required. Just good people and good conversation.

 

⌛ 3. Capture the moments clients love most

 

Some of your best testimonials will come when a client has just experienced something they truly value.

 

So don’t wait for a testimonial to magically appear in your inbox. Ask for one at the right moment.

 

After a successful project, at the end of a long engagement, or when a client reaches an important milestone, schedule a short conversation and ask about their experience. 

- What did they value most? 

- What surprised them? 

- What would they tell someone who was considering working with you?

 

Take notes. Their words can become website stories, marketing materials, and reminders of what your business does so well.

 

Those little stories are marketing gold. And, just as importantly, they remind you of the impact you’re making. ❤️

 

If this newsletter resonates with you, here are three more ways I can help:

I’m a teacher at heart, and love helping people get better at what they do.

 

Let's get started,