We are honored to care for your footwear, no matter the distance. To ensure your shoes arrive safely and return to you in their best condition, please follow these steps:
1. Book Your ServiceVisit our
booking page to schedule your assessment where you will be able to select your desired service(s) and confirm pricing.
2. Prepare Your Shoes
Lightly brush away any loose dirt.
Remove laces (if applicable) and keep them in a small labeled bag.
3. Package with Care
Place each shoe in a soft dust bag or wrap in clean tissue paper.
Fill the toe area with paper to maintain shape during transit.
Use a sturdy box with ample padding to prevent movement.
4. Include Your Details
Inside the box, include:
Your full name, return address, and phone number
A printed copy of your service request or order confirmation
5. Ship to Our Studio
Send via a trackable, insured shipping service to:
MONARCH | EBONY SAFIYYAH
1415 S. Voss Road, STE 110 #227
Houston, Texas 77057
6. Return Delivery
Once complete, we will carefully repackage your shoes and return them via insured shipping. You will receive tracking details by email.
For additional questions, please email us directly at: monarch@ebonysafiyyah.com
Your shoes are more than accessories — they are investments in your presentation. We treat them accordingly.
