Then there’s Grubhub.
Their entire Super Bowl campaign ladders up to one thing:
They're eating the fees. Liiiiiiiiterally.
TALK ABOUT A DOUBLE ENTENDRE!!!!
They are making a STRUCTURAL change to the business and launching it through marketing because WE ALL KNOW the fees on some of these platforms are outlandish.
And with that, Grubhub is openly calling out what everyone already hates about food delivery apps. ($18 to deliver some McDonald's? You've got to be kidding me.)
Now, Grubhub unfortunately hasn’t grown much since 2021 (putting this into perspective, their active user base is 8 milly compared to Uber Eats (49M) and DoorDash (21M).
As
Grubhub’s CMO said, this is a
category-disrupting benefit and a fundamental shift in how they plan to market.
The ad isn’t the flex. The decision is.
The fine print: It’s for orders over $50, which please, in this economy? SO EASY to hit $50. I can’t even walk out of a restaurant for under $50. SO YES they’ll still make money… on the lesser orders. And we cannot forget: Platforms like Grubhub, Uber Eats, and Doordash make most of their revenue by charging restaurants commissions. It’s the DELIVERY AND SERVICE fees that they charge consumers, that they’re promising to back off of.
I totally nerd out over how companies make money, so this one is really neat to learn about. I might be switching, too!
These brands didn’t start with “What would perform well during the Super Bowl?”
They started with:
- What do we believe?
- What norm are we willing to challenge?
- What risk are we actually prepared to take?
THIS is their edge. Safe campaigns might get polite applause. Disruptive ones get remembered—and talked about—long after the confetti settles.
If your POV doesn’t change how you build, price, communicate, or show up…
It’s not a POV, it’s branding garnish. Stand for the damn thing!!!!! And let it shape your marketing.
Bringing it back to you (a goodie!)
Most brands at this stage don’t need more ideas; they need the confidence to stand behind one.
When commitment wavers, it shows:
- Offers lose their sharpness
- Messaging gets diluted
- Campaigns feel technically correct, but emotionally empty
The HARDEST part is knowing something is off without being able to friggin’ name it.
Its job is NOT to tell you what to say—but to surface what’s actually getting in the way of sales momentum: hesitation, a lack of differentiation, unclear value, or a POV that hasn’t been fully activated yet.
(Yes, it’s spicy. Yes, it’s honest. And yes, it’s meant to make you think.)